Medical Management & Leadership
This course focuses on developing personal qualities of leadership within the NHS, providing a deep level of insight into current theory; how it can be deployed in leadership, motivation, influencing and managing others. It will aim to advance understanding of how to adapt to change and influence change within the NHS. Whatever the level of seniority or area of specialism of delegates; this course provides practical, strong guidance to people in a wide variety of scenarios.
Presentation Skills for NHS Professionals
Effective presentation skills form one of the core elements of a successful career in healthcare. Faced with a wide range of scenarios, from teaching staff to interview presentations right through to a presentation of a Trust board meeting. This course will equip delegates with the tools needed to be taken seriously when presenting at meetings, conferences, or teaching sessions.
Effective healthcare in the 21st century is dependent on multidisciplinary teams and contributions from many health professions.
This course aims to develop and enhance health care practitioners’ communication, skills and abilities at any level. Theoretical application of communication models and theories will aid participants to build upon their experience.
Facilitating Behaviour Change
With the increased importance of telephone consultations and ongoing requirements to help patients to make behaviour changes, it is vital for practitioners to have an understanding of how and why people change. This interactive, action learning based course will help professionals to deliver brief and effective behaviour change interventions.
Effective Medical Receptionist Training
This highly participative Medical Receptionist training course has been designed for staff handling the general public and supporting co-workers. It enables participants to increase their effectiveness in projecting a professional image, information exchange and creating customer satisfaction
Equality & Diversity
This course will encourage delegates to consider the practical application of their organisation’s Equality and Diversity Policy within their departments and ensures delegates not only understand their roles and responsibilities within the context of equality legislation but also how to promote equality and diversity in the workplace.
This course will focus on identifying factors that can impact the performance of the organisation, and equip managers to effectively plan, consider contingencies, and evaluate resource levels as an ongoing process.
Business Planning within Healthcare
This course assists participants to deliver effective management through the planning, formulating, delivery and evaluation of the business and management of health services. It provides managers with a theoretical framework grounded in practical case studies to enable participants to foster a balanced perspective of developing a business plan in the context of quality care.
Effective Hospital Complaints Management
This practical course builds on existing systems and processes, using self-assessments, practical examples and case-studies. Participants will discover how important self-awareness and self-control are when it comes to dealing with difficult situations and complaints, whilst developing the necessary skills to manage the total complaints process professionally.