Have you tried to be a customer doing business with your company?
Secret or mystery shoppers can help give you vital feedback on how your business appears to your customers, can benchmark you against your competitors and help you improve your service. Trends in mystery shopping can be used to develop your customer service training content, and get people talking about the reality of doing business with your customers.
- Demonstrate a customer service approach
- Understand how your own behaviour affects the behaviour of others
- Demonstrate confidence and skill as a problem solver
- Apply techniques to deal with difficult customers
- Make a choice to provide customer service